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Refund Policy

Limited Guarantee for Funds Returned. 

 

Ace Students Center guarantees documentation services to be accurate, complete and compliant as to afford Client’s application to and potential acceptance in a federal student loan consolidation and or other Department of Education student loan debt program/s, and or federal student loan repayment plan/s available via current loan servicer/lenders, through the Department of Education governed by and subject to the following terms and conditions: (1) Client agrees and warranties accurate and timely provision of information requested by the Department of Education and or the Company; (2) Client  represents and warranties that student loans Client presents to Company are genuine and original student loan debts, have neither been previously consolidated or previously amount or term adjusted, nor previously documented, prepared, worked on or serviced with any other student loan servicing or preparation/documentation company or department government or otherwise; (3) Client is not entitled any benefit/s of this agreement if Client opts to cancel or terminate this Agreement and continue the process directly with the Department of Education without assistance by Company, or in the event Client fails to meet all Department of Education related laws and rules which if not met may disqualify Client from receiving possible consolidation or other available programs.  Should documents prepared by Company be returned, denied or rejected by the Department of Education despite both parties reasonable efforts to correct and remedy the denial, Company will return Client paid Fee (reimbursements limited to actual funds received by Company).  Request for refunds must be made in writing within 30 days of any Department of Education rejection/denial.  The Limited Guarantee for Funds Return remains in effect for a period of 6 months from the Client’s Document File Preparation Services Agreement Contract signing date and no funds return guarantees remain beyond that date.

Cancellation Policy. The Company’s cancellation policy is designed to exceed state law requirements (for the Client’s protection) does not negate any of the “Limited Guarantee for Funds Returned” policy specifics and is designed to be easy to understand: If you are unhappy or dissatisfied at any time prior to receiving the documents or services described herein, a consolidation or other result from the DOE that Company has assisted you with, then simply send a letter, email or facsimile to the Company requesting a refund and cancelling your program. Once Company completes its document preparation services and sends documents to Client, Client shall not be entitled to a refund unless subject to above guarantee or if Client requests such cancellation within their state statutory cancellation right.

If at any time you have questions, please do not hesitate to call or write to us directly: 855-887-0851 or 949-202-4745 or at: Ace Students Center 2372 Morse Ave., Suite 283, Irvine, CA 92614

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